When you call us
At the time of your call to the 01.30.66.36.30 or reception of your request of estimate by Internet, an appointment is taken with you for a free technical visit, essential to evaluate your needs.
Because a removal is an important event, it must be well prepared.
During all the phases of preparation, realization and finalization, you are followed by our collaborators.
An answer is brought to all your questions.
Your removal is single and a relation of confidence is the corollary with its good realization.
You are more than a customer, because you are our center of interest.
You express yourselves, we listen to you, we advise you.
Our commercial goes gracefully to your residence, advises you and determines with you the optimum conditions of your removal.
The founded dialogue allows a good adequacy of your needs and our services. All your indications are invaluable for the good planning of your operation of removal, price determination and guarantees subscribed.
So, the volume to be moved, the conditions of access and any characteristic are considered, in order to avoid for all the difficulties due to bad informations, whether it acts of the departure or the arrival place.
Your needs became our requirements.
Your guarantee made on your measure
Our insurance company, specialized in the activity of removal proposes to you a complete guarantee of your effects.
This guarantee is presented to you at the time of our visit.
The statement of value allows you to list your particular values, and we are fully at your disposal to answer all your questions.
A personal certificate of insurance is given to you at the time of your removal.
We take the concept of Quality with serious and we grant it a particular place in the service that we offer to you.
Our international certification ISO 9001, ensued of competences of our teams, the means placed at your disposal, but also a shown will of Apiway to satisfy the whole of its customers, leads us to regularly seek the means of still improving our processes and procedures in order to leave nothing to chance.
A follow-up of A to Z is guaranteed to you until the complete finalization of your removal.
The BVQI, organization certifier, chartered by the COFRAC, renews each year the certificate testifying to the conformity of our company to the international standards of quality and the good application of our quality system.
An investigation of satisfaction is given to all our customers in order to enable us to profit from their invaluable suggestions and remarks, and to set up action plans.
You are playing a great part in the quality of our services, because we attach important consideration to your opinion.